How One Airport Security Officer Became an IT Solutions Specialist With Samit Saini (S6E5)

This episode was transcribed with the help of an AI transcription tool. Please forgive any typos.

Laurence Bradford 0:08
Hey, and thank you for tuning in to the Learn to Code With Me podcast. In this episode, you'll find out how a former airport security officer transitioned in detect, despite being dyslexic, and having left high school at the age of 16. That's all coming up after a quick word from our sponsors.

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Laurence Bradford 1:16
In today's episode I talk with Samit Saini. Samit was a security guard at London Heathrow Airport. When he got access to Microsoft Power Apps. He used it to digitize some of the paper based processes at Heathrow. And now he works as the airport's IT solutions specialist. The reason why I reached out to me is because I loved his story about how he made the transition into tech from an unrelated field. I thought it would be super interesting to find out what he did and what he can share for others who want to do the same. And that's what we're talking about in this episode. How some meats career at Heathrow evolved and how he taught himself the technologies helped him to transition into the job that he currently has. If you need some inspiration to learn something new, or you're considering changing careers, this episode is for you.

Laurence Bradford 2:15
Hey, Samit, thank you so much for coming on the show.

Samit Saini 2:18
No, thank you. Thank you for having me. So, a pleasure to be here.

Laurence Bradford 2:22
Yeah. I'm really excited to talk with you today about your journey into tech, Microsoft technologies and your career evolution at Heathrow Airport. But to get things started, I want to talk about the last thing, keep the airport you began working there, as I see on your LinkedIn about 14 years ago, and you still work there today. Can you tell us about how you ended up working there in the first place?

Samit Saini 2:46
Um, absolutely. I mean, I live literally 10 minutes away from Heathrow Airport. And my dad works used to work at Heathrow Airport as well. And I did my work. I did my work experience at Heathrow Airport. It's actually where I met my wife as well. He flew to London Heathrow Airport. But I knew as soon as my dad took me to the airport to show me, the planes, I knew I was hooked that no matter what I was going to do, I wanted to work at London Heathrow Airport. And when I left school at 16, that's where I wanted to do. And soon as soon as the job came out as a security guard, I said, sign me up on Where did you go? And that's how I started my journey. Working out he flew.

Laurence Bradford 3:37
Wow. So when you left school when you were 16 I know the school system. It is a bit different. In England, but was that kind of like the equivalent of high school?

Samit Saini 3:47
It was it was. Indeed to high school and so I didn't fit in and I didn't. When I left high school, I didn't do too well with my Schools. So I kind of want to carry on with my education. And so I felt that work would be the best thing for me.

Laurence Bradford 4:08
And you mentioned, I think, before I hit the record button that you one of the reasons you didn't finish high school at the time was because you're dyslexic and it was really challenging. So how has being dyslexic affected or impacted in any way learning these Microsoft technologies is it has at all?

Samit Saini 4:28
Um, honestly. So when you're at school, it didn't pick up that was dyslexic at the time. So you'll be putting this in class or they call you slow, and, and so on. So it kind of affects your self esteem and affects your confidence as well. And but, you know, like I said, I wanted to work at hiko it gave me you know, I felt like I was in a community, a ones who have our sandwich. So under We was great. But when I started learning the Microsoft applications, they were dedicated for every type of learning. So if I I used when I was reading the blog, in the blog was simple it was. It was not meant to many wording, but it was just pictures and pictures and words, which is great.

Samit Saini 5:26
Not too many words. divided. There's also YouTube videos. And we're not asked for help on certain things that I wasn't sure about. I would have Skype meetings with people who show me how to do certain certain things. So learning the marks of applications, it was catered for every learning style. Some people are visual visual, some people like to read but for me, I'm more of a visual person. So for me, it was easy to learn which was great and I So that's why I use YouTube a lot. Or I do Skype meeting someone and they help they give. They always give me the time to learn for certain things. It doesn't take that long. Most YouTube videos are like five to 10 minutes long.

Laurence Bradford 6:12
Yeah. Awesome. Gotcha. So what were you initially doing at Heathrow?

Samit Saini 6:17
I was doing a security officer. So this time last year, I was asking passengers, could you please ask, could you please remove your liquids, laptops and iPads. And that was my job. That was my duty to make sure that our passengers when they are going through the traveling, and they go to their flight, that we're making sure that that they're safe, and that we're giving them the best service that we can. And so when, you know, if passengers lost or stressed, we're there to support them as well at the same time. And it was great because we connect with so many people every single day. So and then no two days is the same. And so that was my job for the last 13 years.

Laurence Bradford 7:00
Gotcha. Wow. 13 years. And when you first started working at Heathrow as a security officer, what were your greater career plans at that time? If you really had any?

Samit Saini 7:12
I'll be honest with you. I didn't have a clear plan. I didn't have much confidence in my skills. I didn't think I would be a manager. Alito. The skills that I had I was, I felt like I was best suited to what I was doing. As a security officer. I was happy with that. I was. I was I knew I was a hard worker. So I kept doing that. And but my full mcrypt question, I didn't see. I didn't have a plan. But I kept going, I kept working hard. And in that, in that aspect, I got to meet my wife, who is also a ski officer. So it worked. It worked out well.

Laurence Bradford 8:00
Yeah, wow. Yeah. You mentioned that how you met your wife there how your dad also worked there. So feels like it's really a big part of all of your lives, right?

Samit Saini 8:09
It is. To me he feels like a second home. It's also is a community as well. So and and to be honest when we talk about quip, and also, I was so comfortable while I was doing the people around the team that had, we had, it felt like a family. And that's why when it comes to career plan, I didn't have any. And being with my wife, I didn't work with my wife, because I couldn't imagine just working with my wife, Julie, and then being at home the same time. So it was great to have people around me and it's great to get to see my dad as well, every day working there.

Laurence Bradford 8:49
Yeah, that's awesome. I actually want to make a quick side note because I just connected these dots. But are you familiar with the TV show animal airport? No. So it's it. TV show that takes place at Heathrow Airport. That is a British show that is all about the animals. I don't know what to call it, but like the, you know, the security that animals go through when they're traveling internationally. Okay. Anyway, it used to be on Netflix, but they took it off. Unfortunately, I'm sure it's available somewhere. But for anyone listening, check out animal airport if you like animals, because I seriously washed like three seasons and I don't know, like a few weeks. It's such a good show. And it's it all takes place at Heathrow Airport. Any help? I know. Yeah, I know. It's a massive airport. And there's like, it's like, I think, isn't it like the Is it the biggest or one of the biggest in the world?

Samit Saini 9:32
It's one of the biggest impulses in the world. And it's one of the busiest airports in the world as well. We you know, we are operating at 98% of capacity, as well. And we have around 76,000 people working there were 400 companies working at Heathrow Airport. So..

Laurence Bradford 9:49
Wow. Yeah, that's, that's a lot of people.

Samit Saini 9:51
And I imagine as jobs are processing so many people going through their journey as well. It's amazing. You know, you get to meet at So good. When I say it's a good working day, you don't know who you're gonna meet. It's like, it's a small it's not so small is a huge community. And it's great because we get to see different kinds of people, different nationalities, we even get to see celebrities as well, which is, which is awesome fun sometimes.

Laurence Bradford 10:18
Yeah. So I want to switch gears a little because nowadays you are working a lot with different technologies and you're working in it. How did you first become interested in technology?

Samit Saini 10:30
What happened was what was working, we had a business Change Manager, her name is como. And she showed us to the frontline colleagues that we have Microsoft Office 365 available to not just in it or, or other departments but also for frontline colleagues, which was great and they said we have all these applications available. Things like one note we have forms We have things called sway and so on. And it just go and check it out and tell us what you think. So that that got me interested a little bit. So as soon as I got home, and I put the kids to bed, and my wife was sleeping, then I started looking at the these applications. And what caught my eye was a thing called Power Apps. And I was like, Okay, this sounds interesting. And I clicked on the Power Apps button, and the page opened, and it said, learn how to create an app in five minutes. I thought, Okay, this sounds interesting crap in five minutes.

Samit Saini 11:38
Okay. So I clicked on that blog, and gave me a step by step guide, how to create it. And as I okay, it asked me to open up an Excel spreadsheet, which I did, it asked me to create the columns and named columns, save it onto a one to one drive. Cloud OneDrive. And so I did that. And then go back to Power Apps and find OneDrive, find the Excel spreadsheet and click Generate. I see. Okay, so click the Generate button. And within less than a minute, the columns created an Excel spreadsheet became a, an app format. So you have a C, allow of a, a phone, or a tablet, and it has the columns that you created. I said, That's looks pretty damn simple. And so what I did was they asked me to go to the app store now or the Google Play Store, download power apps on your phone. And I did that. And once I opened it, it had the he had the app that I made on my laptop onto my phone. And it asked me to type in the columns that you created and press Submit and a tick button and that tip button already had a decoding in it built So clicked on it, submit the item put in the columns. And within seconds, I see it on an Excel spreadsheet.

Samit Saini 13:08
And I was hooked. I was like, Wow, this is amazing. Why does it no one know about this? And I had so many ideas about this. I thought, we have so many people processes a hippo, this would be amazing. And that's when it started. This is when I got started learning about this technology. And that's what got me hooked.

Laurence Bradford 13:30
Wow. So could you tell us like what is power ups? Exactly. Because to be honest, this is something I wasn't familiar with before chatting with you and doing research before interview. And I'm I know there's listeners who aren't familiar with what it is either.

Samit Saini 13:45
So Power Apps is it's a low code, no code, kind of application. Where to best describe it. It's like having PowerPoint and Excel put together because it doesn't it's not either Can you too much coding is asking and you know how how you decide to design a PowerPoint is to how it is how you're designing your app, basically. And then sometimes you don't even need any coding at all. And that's what Power Apps is, is it's a low code, no code application.

Laurence Bradford 14:18
Gotcha. Thanks for explaining that. So you discovered Power Apps, and you realize how simple it was. And you saw all these ways that you could replace paper processes with this new technology. What did you do next? Like what were your next moves after that?

Samit Saini 14:34
So my next move was to keep going, keep learning. And when I found out it's so simple, one of the ideas that I've had was how do I we have we got a language book that is placed on every machine. And what we when we are an International Airport, and sometimes we our passengers, don't speak English. So we normally use this book that helps us to translate things like do you know, your liquids or your laptop or your iPad needs to be removed? And sometimes they understand it that way. So I said, Why don't we convert that book into a app? And it doesn't take any coding, because all I'm doing is adding images onto this app, adding buttons to navigate the pages. And that's it. And that's why I did for a week, I've got the images and start creating this app. And that took me a week.

Samit Saini 15:38
And what happened was, I showed I was so excited. I finished I created this app. It works on my phone. It's a it's got the hero logo. He's got the he flew. branding, and so I showed the first thing I did, I showed it to my manager. Amanda goes Wow, this is amazing. How much does it cost us? I said it doesn't cost us anything because we got the license for this. Officers physics five, and then he goes, how much coding is involved? I said, there's no coding involved. So I showed him how I created this. And he goes, Well, okay, let's, let's show this to the IT department. Let's change. show this to business Change Manager. And that's what exactly happened. And the reason I chose Deus novia, because we were not able to carry books around with us, the language book, so I thought why not have something dicey for branded, and something so simple to use, and something that I've created it so simple to have it on our phones. And that was how I got more involved with apps.

Laurence Bradford 16:46
Wow, that's awesome. So do like has that app replaced the language book now?

Samit Saini 16:51
No, it hasn't replaced it, but it gives us more. We can use it anywhere now. So we've not found that to carry a book or anything. onto the machines that we have on our phones. So it can be, it could be a any area of the airport now. And if a passenger doesn't know anything about rules, we can bring the phone up and show them that this is what's allowed for what's not allowed.

Laurence Bradford 17:18
Oh, wow, that's really cool. So you're basically making a bunch of people's lives easier with this. So after, okay, so after you've made this app, you show it to your manager, etc, etc. How did your role evolve at Heathrow after that?

Samit Saini 17:33
So the businessman, the British Change Manager, her name is Como. She said, Would you like to be a digital champion? said absolutely. So could you tell me I'm so excited even asked what was meant to be doing? But she said what you need to be doing is showing everyone what power ups can do. And that's exactly what I did. I showing the manager they'll show in different departments. This is Power Apps. And this is how this app could change the way we do things. And it's due again inside and then I was asked to do a small a small project, which was how to remove a people process. Because we want to basically what was people versus before was a manager would print out piece of paper, do an audit around he fo it could be about anything about passenger service, it could be about the equipment that we have. And once they've done that audit, they will hand it over to the admin person.

Samit Saini 18:37
And that admin person would input that data on the information on the piece of paper onto an Excel spreadsheet. And this and this would take around two days because they would fill this information off to after two days. So after ended him up and said Sam it would you be able to convert this into a powerup and are so happy I said absolutely. When I did that, within two weeks, not I didn't just create this app by myself, I got other people involved, the people that were going to use it, the managers, and so on. And I asked him how we could help you create this app for you. And it was great to have their input as well. And within two to three weeks, we were able to have a working product. And so, after that, I was asked that would you be interested in in applying for a job called the adoption specialists? And I said, Absolutely. And so I came from I became my district champion to a adoption specialist. And then my job was to show not show what parents can do but train others as well in different departments, people who have got no skills in or know it background to show them that they can build them this as well.

Samit Saini 19:54
And that was great because then we start, then I start building a community or perhaps building Is and developers that didn't have no it background, but one to do not just work for department but make a difference in their own department as well. And so I moved from digit champion to adoption specialist. And now I am moved from adoption specialist to solution specialist where I'm not just training people showing the art of possible, but now building the governance behind it to show people that these apps are being built. This doesn't match savings we're doing and making and signing off apps as well. So once someone else is created, created app, I'll check the branding, making sure that it it's it works and so on. And that's it. So now I am the solution specialist for Heathrow.

Laurence Bradford 20:54
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Laurence Bradford 21:01
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Laurence Bradford 22:00
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Laurence Bradford 23:04
Wow, that is awesome. That's like such a cool internal career move, right? Because it's like you're within the same company, but you're moving to this different role. So I'm curious, are you you're no longer a security guard Are you want it? Are you like in the IT department now?

Samit Saini 23:21
I absolutely I am Yes. I was duty officer for 13 years in the last year. So now I've been moved to it, which would never happen. But it's, it's amazing. Because I get to learn so much something new every single day. And not just learning but showing that as well that so everyone can feel how I feel. Because when I build when I build an app, it makes me feel smart. And I want other people to feel the same way as well. That if I can do it, and anybody can do it, and so I want people to feel the way I feel.

Laurence Bradford 24:00
So yeah, all of that sounds really awesome and amazing. And I was reading again, your LinkedIn and it looks like you're using other technologies beyond just Power Apps, or maybe they're within Power Apps. I'm not actually 100%. Sure. But I was seeing Power BI Microsoft Flow. I think a few other things. Could you talk just like briefly about what some of these other technologies are and how you use them?

Samit Saini 24:22
Absolutely. So, Power Apps is great to send data to a data source. But we're also using Power BI, which is called power business intelligence, where you're extracting the data, and you're visualizing your data. And that's what Power BI comes in. And it's such such a great tool, because, again, you're not you're using no coding to visualize your data. And it's just drop and drag. And I thought that was great. And then flow is where you can automate some scenarios. For example, if you get an email via attachment, can send you that attachment to a certain folder that you that you've asked it to go to. So you'd have to go to email, save the picture and put it into a folder with marks a flow, you can just automate that automatically. So the logic app. So those free platforms to Power BI Power Apps and flow work hand in hand.

Laurence Bradford 25:22
And what is your day to day look like now working as a solution specialist?

Unknown Speaker 25:27
So I go to different departments. And I encourage people, not encourage people, but show them the art of possible help them. I'm not building apps for them. I'm teaching them that they can also build apps as well and look at different ways we can do it. Sometimes it might be a power thing, it might be a Power BI thing or might be a flow but I'm here to guide them and help them build the community at E Fo and so that's my day to day at the moment.

Laurence Bradford 25:57
Nice. Are you the only person at Heathrow Who has this job function? Or are there other people like you doing similar?

Samit Saini 26:05
Currently, no we have a few people now doing it within their own department. And I just overlook it. Because my money flow wasn't just one person building apps, it's just to develop other people's to do the same. And it's great because they get to add a new skill, and they get to learn a new skill as well. And that's why we initiate the hundred days of Power Apps where someone who doesn't have know who knew who didn't have no background in Power Apps Power BI flow, and I showed it where they can find the content, the blogs, the YouTube videos, and they can start their journey from no knowledge to becoming expert 100 days. And it's helped is it's been quite worth actually because I want to change the culture where still someone depending or asking for help when he can reach out and ask for help anywhere basically, like I did.

Samit Saini 27:04
And that's how I started with Power Apps. When I needed help, I reached out on Twitter with a gentleman called Brian Dang, who used to be a teacher. And now he works for Microsoft. And he's part of the Power Apps, Power Apps team. And it was great to reach out to him and say, I'm kind of stuck in a certain thing. Could you help me and he would help me. And so I want others to feel the same way and do the same way that in just to reach out and ask for help.

Laurence Bradford 27:36
Nice. And speaking of Twitter, and speaking of Microsoft, I saw that your photo on Twitter is with the Microsoft CEO. How did that happen exactly?

Samit Saini 27:47
Um, yeah, that was a amazing thing that happened to me where I was. I was home fed morning. An app. And I got an email from one of the Power Apps teams and said, Look, would you be interested to coming to win one of the market events to see to see the CEO of Microsoft? acid? Absolutely. First of all, wow, this is, you know, no one's gonna believe me, either. Yeah, absolutely. sent the email straight away, and I was so excited. I couldn't be asleep. I wanted to tell my dad straight away that, that I've been asked to go to Las Vegas to see the fi CEO Microsoft. He didn't believe me. He for No, you're going out to party? I said, No, no, no, I'm gonna going to be talking to the C C or MOX Microsoft. And when I got there, just to Las Vegas, and in talking. I was I was amazed that I wasn't gonna just see him.

Samit Saini 28:59
I wasn't actually be on stage with him in front of 18,000 people. And it was like, I couldn't believe that this is gonna happen to someone like me with with no background in in it or technology. And the reason I've got to speak to Mr. Satya Nadella is because what I've done and he flew with the with power ups and how much we saved time, money and how we became more efficient using the tools and he wanted to hear my journey. And I share that journey with everyone else. And so it was great. When before I went on stage, they said that it's going to be live and that I could share it with my family. So I sent the link to my wife. I said, Please just share it with mum and dad and don't share with anybody else. So I shared she said No problem. My mom shared it to her family all over India. And I got a bit more nervous because I didn't I'm not used to speak in front of lots of people. So when I found out speaking in front of 18,000 people okay, we're more nervous.

Laurence Bradford 30:14
Yes, I'm cutting in fact that's insane. Like I am my face over here my jaws like dropping because I can't even imagine talking like I honestly can't imagine talking from 1800 people, let alone 18,000 people and to have a be like live streamed all over the world live that sounds Yeah, that's a lot.

Samit Saini 30:33
Oh, ish. Oh, shaking out like, Okay. Oh, I mean, my folk. My main focus was to listen to the questions clearly. And make sure you don't ask to repeat, to be to ask touching Nadella to repeat himself. Maybe kind of embarrassing. So my focus was not to look at anyone else. And just listen to questions and answer that question. They asked me When the questions were over, and when I finished answering, I sat down. And I didn't hear anyone clapping or I didn't hear. I felt like it was silence because I was in. I was in that bubble. I was in a zone. couldn't think of anything else.

Samit Saini 31:14
But when I went home, and I looked back at the video, I thought, Oh, yes, people were clapping and great, but to me, the best feeling was when I got a phone call from my dad, and he said, I'm, I'm very, very proud of you. And that, for me meant a lot. Because I didn't think that I'll be able to make my dad proud. And so when he said that, that that got to me and that, for me was the, I mean, the biggest highlight was obviously speaking to set in Delhi because he's such a gentleman. He's such a Down to Earth person. And he made me feel so comfortable, you know, speaking in front of 80,000 people But also the biggest highlight was to hear my dad see a move out of you know when he saw me on stage so that was really really great.

Laurence Bradford 32:11
Yeah sorry if you already mentioned this and I just didn't catch it. What was the name of the of this conference?

Samit Saini 32:16
It's called the Microsoft inspire.

Laurence Bradford 32:18
Got it. Okay, we'll make sure to include that in the in the show notes and wow. Yes 80,000 people is that's like a state is that like a state he was in the stadium?

Samit Saini 32:29
The way my co described it was, it's like a concert like a Coldplay concert. And so, yeah, I'll be honest with you. That was the last thing I wanted to think about how many people were there? Because I'm not a natural. public speaker. I don't I've never spoken in front of that many people for even less so. Yeah, even when I'm speaking. I've got a little bit I've got nervous but like I said, Wouldn't when I was excited Mr. Sachin Nadella was such a nice person that I felt comfortable.

Laurence Bradford 33:09
Yeah, that's that's awesome to hear that he was so comforting and and great.

Samit Saini 33:15
It was great to meet him a day before and like it's a such a humble person such a Down to Earth person like you you know is is great to actually meet him and that's what made me feel more comfortable as well.

Laurence Bradford 33:29
Yeah I feel like I've you know, met some I say you know quote unquote really successful or I don't want to say famous but you know people who do really amazing things and I feel like a lot of them like at the really top ranks are really just have these like auras about them right and it makes so much sense because it's like of course someone's so great and so kind and generous and gentle would make it so far because they just have like these amazing, you know, attributes about them. But I don't want to go down You know, different, different rabbit hole here, I really want to ask you, because your story is really interesting. I don't think I ever spoke to anyone on the podcast, who has been at a single organization for as long as you have. And I think it's really cool how you, you know, went from being a security guard to working in it. So I want to ask if you've any advice that you could give to listeners who want to make an internal career move like they did at a company they currently work for?

Samit Saini 34:30
To be honest. I would say that, because I've been in ketosis for such a long time. I was the subject subject matter expert. So I knew that this would work well or this how we can improve or this is, you know, we would know, work internally that we there's opportunities to make things making things better or how it can be more efficient. So you know, use that as As a as an advantage, you know, working, working for a company for internally, which I would advise and say, Look, you know, you have great ideas use it, you know, you know, I normally laugh and say that those people that moan about something that is are the ones that have great ideas, because why isn't this done? Or what can? How can we prove this your day? Don't just think about how, what the poem is, this is the opportunity to come up with a solution as well. And that's what I've did is, you know, there's an opportunity to improve something. And by working at EA for such a long time, there's ways that I kind of found the solution. So that's one of the advices, I would say, as well. I've worked in it internally.

Laurence Bradford 35:49
Awesome. Thanks for sharing that. And finally, I want to ask for people listening that are curious about these technologies. So like Power Apps, Microsoft Bi etc. Do you have any tips or recommendations on where they can learn more to get started?

Samit Saini 36:07
Um, absolutely. I used. I use Google to type in power ups and you get so much information, Power BI flow. You can go on YouTube. I mean, I do most of our learning on YouTube, just Twitter's where there's so many people on Twitter where you type up power ups. And you can ask a question hashtag power ups or hashtag Power BI or flow. And we will give you blogs or give you assistance give you help. It's such an amazing community. Like, like I said, someone like me who has got no background in in it. I just reached out and looked at those free places. If you've got LinkedIn, you can look at LinkedIn as people are blogging about how to do certain things. We were so lucky that resources around us and everywhere you had to go there's pieces out.

Laurence Bradford 37:01
Awesome. And yeah, I couldn't agree more. We have so many awesome resources at our fingertips no matter what we want to learn. Thank you so much again for coming on. And where can people find you online?

Samit Saini 37:13
They can follow me on Twitter, @samitsaini01. You can find me on LinkedIn. But yeah, feel free to reach out. And if you need your help or assistance I'm always available to, you know, share that knowledge as well.

Laurence Bradford 37:29
Awesome. Thank you again for coming on.

Samit Saini 37:31
No, thank you so much for having me.

Laurence Bradford 37:38
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